Customer Satisfaction Survey

At BDO our mission is to provide exceptional client service to our clients. This is only possible by listening and responding to your needs and concerns, and delivering the high quality service you deserve.

As a BDO client, you are in a unique position to assess the quality of our service and to identify any areas for additional effort.

Please assist us by completing the this questionnaire regarding the audit service for your company/companies. Your confidentiality is assured. Please enter your name, company name and indicate your satisfaction with the provided services.

Of course, if you wish to provide more specific feedback and discuss ways in which we can improve our service, you are always welcome to contact us directly.

We look forward to receiving your feedback.

Rate all items on a scale of 1-5 (with 5 being the highest). Questions that are not relevant can be marked N/A.

Fields marked with * are mandatory, others are optional.

Name and surname *:

Company *:

Are you satisfied with our services enough to recommend them to others (e.g. business partners or friends)? *:

0 - not at all, 10 - definitely yes

Thank you! Can you tell us the main reasons for this rating?:

We would greatly appreciate if you would rate our cooperation in all areas that we consider important for providing high-quality professional services:

LEVEL AND QUALITY OF OUR WORK:

1. We listen to you and try to understand your needs or problems:

2. We design effective and workable solutions:

3. We provide high-quality professional services:

4. We do our work systematically, honestly and responsibly:

5. We manage the job and the performance of the whole team well and efficiently:

6. We are flexible when needed and solve problems quickly and imaginatively:

7. Our methods, procedures and technologies are innovative and contribute to quality and efficiency:

8. We meet promised deadlines:

9. Overall, we meet our commitments and your expectations:

COMMUNICATION AND COOPERATION:

10. We communicate clearly:

11. We keep you informed in advance of planned progress:

12. We consult with you about unexpected situations and always agree on changes:

13. We are available when you need us:

14. We pride ourselves on good relationships:

15. We solve problems in our cooperation efficiently:

OUR ADDED VALUE:

16. Overall, we are interested in your company and the specifics of your business:

17. We look at problems with an open mind; we address the causes, not just the consequences:

18. We can advise you and provide you with important information to make crucial decisions:

19. We help your people work more effectively:

20. We work together to help you better understand the issues and the context:

Is there anything you would like to add or clarify?:

I'm not a robot *:

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