Client satisfaction survey

At BDO, our mission is to help clients by providing exceptional services. We will achieve this by listening to your needs, responding to your concerns and providing high quality services. As a BDO client, you now have the opportunity to assess the quality of cooperation with us. We want to actively use your information and learn from it. We will be happy for the most objective evaluation.

Please fill out a short questionnaire regarding the services we provided to you. If you have specific comments or wish to discuss possible ways to improve our services please contact us at any time.

Thank you very much in advance for your feedback!

Name and surname:

Company:

How likely is it that you would recommend BDO to a friend or colleague:

- 0 1 2 3 4 5 6 7 8 9 10 N/A

0 (not at all) - 10 (definitely yes)

Thank you! Can you tell us why? Closer feedback will help us a lot:

Have we continuously informed you about the current status of the project:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Did you feel that we were really interested in your business and your needs:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Did we listen to you sufficiently:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Didn't we waste your time unnecessarily:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Did we meet the agreed deadlines:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Did we have enough knowledge to complete the project:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

If there was a conflict, did we approach the solution quickly and openly:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

Did we provide you with services that met your expectations:

1 2 3 4 5 N/A

1 (I do not agree at all) - 5 (I fully agree)

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