Customer Satisfaction Survey

Customer Satisfaction Survey

At BDO our mission is to provide exceptional client service to our clients. This is only possible by listening and responding to your needs and concerns, and delivering the high quality service you deserve.

As a BDO client, you are in a unique position to assess the quality of our service and to identify any areas for additional effort.

Please assist us by completing the this questionnaire regarding the audit service for your company/companies. Your confidentiality is assured. Please enter your name, company name and indicate your satisfaction with the provided services.

Of course, if you wish to provide more specific feedback and discuss ways in which we can improve our service, you are always welcome to contact us directly.

We look forward to receiving your feedback.

For each of the following statements about our firm, please select whether you strongly agree, somewhat agree, somewhat disagree, strongly disagree or neither agree nor disagree.

Name and surname:

Company:

1.You listen well to what we have to say.:

2. You don´t jump to conclusions too quickly.:

3. Your communications are free of jargon.:

4. You are helpful in redefining our view of our situation.:

5. You are helpful in diagnosing the causes of our problem area.:

6. You make it your business to understand our company.:

7. You have a good understanding of our business.:

8. You are up to date on what´s going on in our world.:

9. You offer fast turnaround when requested.:

10. You show creativity in your proposed solutions.:

11. You don´t wait for me to initiate everything; you anticipate.:

12. You are thorough in your approach to your work.:

13. Your people are accessible.:

14. You document your work activities well.:

15. You let us know in advance what you´re going to do.:

16. You keep me sufficiently informed on progress.:

17. You keep your promises on deadlines.:

18. BDO technology effectively helps with the project and clear communication.:

19. You involve us at major point in the engagement.:

20. You give good explanations of what you have done and why.:

21. You notify us promptly of changes in scope, and seek our approval.:

22. You make us feel as if we´re important to you.:

23. You relate well to our people. :

24. You keep us informed on technical issues affecting our business.:

25. You show an interest in us beyond the specifics of your projects.:

26. You deal with problems in our relationship openly and quickly.:

27. You are an easy firm to do business with.:

28. You have been helpful to me beyond the specifics of your projects.:

29. You have made our people more effective at what they do.:

30. My own understanding of your area has improved from working with you.:

31. Overall, I would rate your services very highly.:

32. I would recommend you to my friends.:

33. Thank you for your assistance! Please feel free to add any additional comments:

I'm not a robot *:

Enter security code: